Terms of Service
These Terms of Service (“Terms”) apply to your access to and use of this website and any purchase made through it. By visiting our website and/or purchasing from us, you agree to be bound by the following terms and conditions.
Please read these terms carefully before using our services.
A. General conditions
By using our website, you confirm that you are at least of the age of majority in your country or state.
You agree not to use our products or services for any illegal or unauthorized purpose.
Violation of these terms may cause you to suspend or terminate your access to our services.
B. Products and orders
1. Customized products
All the goods sold on this website are made according to your needs, and all styles, quantities and standards are strictly in accordance with your order requirements. Once your order is in production, it cannot be modified or canceled.
2. Pricing and availability
The price and product availability are subject to change without prior notice. If there is a pricing error or the inventory is not available, we reserve the right to refuse or cancel the order.
3. The order is accepted
We reserve the right to reject any order for any reason, including suspected fraud, violation of our policies or abuse of discount codes.
C. Distribution and delivery
By launching the order and confirming the payment, you agree to our [delivery policy]. We are not responsible for any delays caused by the following reasons:
The address information provided by the customer is incorrect.
Customs handling (international orders)
The carrier is delayed due to the weather or peak season.
We provide tracking information for all orders. If your package is lost or damaged, please follow the steps outlined in our policy or contact us at zhefeimaoyi@gmail.com.
D. Cancellation, refund and replacement
All sales are subject to our [Refund and Return Policy]. Since our products are made to order, we only provide refunds or replacements under the following circumstances:
Damaged, defective or incorrect items
The order was not delivered within the specified time.
We do not provide refunds for customer errors (size error, design error, address error).
E. Limitation of liability
To the maximum extent permitted by law, this site is not responsible for any direct, indirect, incidental or consequential damages caused by the following reasons:
Your use of our products or services
Delivery delay or error
Unforeseen product problems beyond our control
In any case, our total liability shall not exceed the amount paid for the relevant products.
F. Changes in terms
We reserve the right to update or replace any part of these terms at any time by posting updates on our website. By continuing to use this website after the change, you accept the revised terms.
G. Contact information
If you have any questions about these terms, please contact:
Email: zhefeimaoyi@gmail.com
Address: 1312 17th Street #692, Denver,CO,US,80202
Support time: Monday to Friday: 9:00 a.m. to 5:00 p.m. (Pacific Standard Time)
Refund and return policy
For us, making customers satisfied is our top priority. Since all our products are made according to the requirements of customer orders, we do not accept general returns. However, if your item is damaged, defective or incorrect, we are happy to offer a full refund or free replacement – no need to return it.
Please check the following complete policies:
A. Return policy
1. No general returns
All our products are specially customized for each customer. Therefore:
We do not accept returns or exchanges due to customers choosing the wrong size, color or design.
We encourage customers to read the product description and size chart carefully before ordering.
2. Why don’t you accept returns?
Our customized process helps to minimize waste and overproduction and promote more sustainable manufacturing. Before paying, we suggest that you fully communicate with us. We only produce what you ordered, so we cannot replenish or resell the returned goods.
If there is any problem with the quality or accuracy of your order, we will correct it.
B. Order correction and cancellation
1. Correct
To modify the order (such as size, design or address), please contact us at zhefeimaoyi@gmail.com:
Working days: within 24 hours after the order is paid
Weekend: within 48 hours after the order is paid
After this window period, the order enters the production link and will no longer accept changes.
2. Cancel
If you contact us within the same time period as above, you can cancel the order and get a full refund.
3. How to cancel
Send an email to zhefeimaoyi@gmail.com with your order number and cancellation request. We will reply within 1-2 working days.
C. Refund policy
We provide refunds in the following cases:
1. Damaged or defective items
You are eligible for a full refund or free replacement.
No need to return the goods.
Submit a request with photo evidence within 7 days after delivery.
2. Lost or undelivered orders
After 45 days: Eligible for a 50% refund
After 60 days: Eligible for a full refund
3. No refund (no refund if the customer’s mistake)
We don’t offer refunds:
Incorrect size, color or design selection
The delivery address provided is wrong.
Slight color differences caused by screen/device display
Freight (non-refundable)
4. Refund processing time
The refund will be processed within 5-7 working days after approval.
Your payment provider may need an additional 3-5 working days to complete the transfer.
5. How to apply for a refund
Send an email to zhefeimaoyi@gmail.com, including:
Your order number
Clear photo evidence (if applicable)
A brief description of the problem
D. Exchange and replacement
1. Qualified
We only replace defective, damaged or incorrect items.
Claims must be submitted within 7 days after delivery.
2. How to request a replacement
Send us your order number and photo evidence by email. Once approved, we will send a free replacement – no need to return it.
3. Not eligible for exchange
The size/design/color ordered by the customer is wrong
Request to change your mind
4. Processing time
The replacement will be processed within 5-7 working days after approval.
E. Replacement freight
We bear all the freight of defective/damaged/wrong items.
In all other cases, the customer is responsible for the replacement freight (if approved)
F. The package is lost or stolen
If your package is marked as “delivered” but not received:
Wait for 24 hours
Check with neighbors or family members
Contact the carrier for confirmation
If it is still not solved, please contact zhefeimaoyi@gmail.com – we will assist in filing a claim.
G. Transportation damage claim
If your belongings are damaged by transportation:
Contact us within 48 hours after delivery
Attach photos of the product and outer packaging
Provide your order number
We will evaluate the problem and provide a refund or replacement. If the carrier is at fault, we will help you file a claim or deal with it directly if possible.
H. Track the delay and order status
If your tracking number is not updated within 5 working days, please contact the carrier.
If your goods have been transported for more than 20 working days, please contact zhefeimaoyi@gmail.com for help.
I. Our promise
We try to reply to refund, replacement and cancellation requests within 1-2 working days. During the peak season, the response time may be a little longer, but we are committed to solving each problem professionally and timely.
J. Contact information
If you need support or questions, please contact us:
Email: zhefeimaoyi@gmail.com
Address: 1312 17th Street #692, Denver,CO,US,80202
Support time: Monday to Friday: 9:00 a.m. to 5:00 p.m. (Pacific Standard Time)
Practical model of website privacy policy
A. Introduction
Your privacy is very important to us. Our company is committed to protecting your personal information and strictly abides by relevant laws and regulations. This privacy policy will inform you how we collect, use and protect your personal information.
B. Information collection and use
When you use our website, we may collect and use some of your personal information in order to provide you with better services. The information we may collect includes but is not limited to:
1. Personal identification information such as name, email address and contact number;
2. Technical information such as IP address, device type, browser information and operating system information;
3. Information collected by Cookies and similar technologies;
4. Your browsing and interactive information on our website.
The personal information we collect will be used for the following purposes:
1. Provide you with the services and information you request;
2. Process your orders and transactions;
3. Customize and personalize your user experience;
4. Analyze and improve our website and services;
5. Send you notices and promotional information related to our products and services;
6. Fulfill legal obligations.
We will not sell, rent or otherwise share your personal information to third parties unless we have your permission or meet the requirements of applicable laws and regulations.
C. Information protection measures
We will take reasonable security measures to protect the security of your personal information. We will adopt technical, physical and administrative protective measures to prevent unauthorized access, use, disclosure or damage.
However, please note that the Internet is not a completely safe environment. Even if we have taken reasonable protective measures, we still cannot ensure the absolute security of your personal information during Internet transmission.
D. Protection of privacy rights
We respect your privacy and try our best to protect your personal information. According to the applicable legal provisions, you enjoy the following rights:
1. Access and correct your personal information: You have the right to access and correct your personal information;
2. Delete your personal information: Under certain circumstances, you have the right to request the deletion of your personal information;
3. Unsubscribe: You can choose to unsubscribe from our promotional information;
4. Complaint: If you have any objections to our processing of personal information, you have the right to file a complaint with the relevant regulatory authorities.
E. Third-party links
Our website may contain links to other websites. These third-party websites have their own privacy policies, and we are not responsible for their content and security. When you visit these third-party websites, please pay attention to their privacy policies.
F. The privacy of minors
Our website is not aimed at minors under the age of 18. If you are a minor, please use our service accompanied by a guardian and do not provide us with your personal information.
G. Changes in the privacy policy
We may modify this privacy policy from time to time. For major changes, we will notify you by posting notices on the website or sending you an email. Please read the latest version of the privacy policy carefully before you continue to use our services.
H. Contact us
If you have any questions or concerns about our privacy policy or personal information processing, please contact us through the contact information provided on our website.
Thank you for taking the time to read our privacy policy. We will wholeheartedly protect your personal information and constantly improve our services to provide you with a better experience.
Note: This privacy policy is only a model, and the specific information content shall be subject to the actual situation of each website. Please read the specific privacy policies carefully before using the services of each website.