These Terms of Service (“Terms”) apply to your access to and use of this website and any purchase made through it. By visiting our website and/or purchasing from us, you agree to be bound by the following terms and conditions.
Please read these terms carefully before using our services.
A. General conditions
By using our website, you confirm that you are at least of the age of majority in your country or state.
You agree not to use our products or services for any illegal or unauthorized purpose.
Violation of these terms may cause you to suspend or terminate your access to our services.
B. Products and orders
1. Customized products
All the goods sold on this website are made according to your needs, and all styles, quantities and standards are strictly in accordance with your order requirements. Once your order is in production, it cannot be modified or canceled.
2. Pricing and availability
The price and product availability are subject to change without prior notice. If there is a pricing error or the inventory is not available, we reserve the right to refuse or cancel the order.
3. The order is accepted
We reserve the right to reject any order for any reason, including suspected fraud, violation of our policies or abuse of discount codes.
C. Distribution and delivery
By launching the order and confirming the payment, you agree to our [delivery policy]. We are not responsible for any delays caused by the following reasons:
The address information provided by the customer is incorrect.
Customs handling (international orders)
The carrier is delayed due to the weather or peak season.
We provide tracking information for all orders. If your package is lost or damaged, please follow the steps outlined in our policy or contact us at zhefeimaoyi@gmail.com.
D. Cancellation, refund and replacement
All sales are subject to our [Refund and Return Policy]. Since our products are made to order, we only provide refunds or replacements under the following circumstances:
Damaged, defective or incorrect items
The order was not delivered within the specified time.
We do not provide refunds for customer errors (size error, design error, address error).
E. Limitation of liability
To the maximum extent permitted by law, this site is not responsible for any direct, indirect, incidental or consequential damages caused by the following reasons:
Your use of our products or services
Delivery delay or error
Unforeseen product problems beyond our control
In any case, our total liability shall not exceed the amount paid for the relevant products.
F. Changes in terms
We reserve the right to update or replace any part of these terms at any time by posting updates on our website. By continuing to use this website after the change, you accept the revised terms.
G. Contact information
If you have any questions about these terms, please contact:
Email: zhefeicommerce@gmail.com
Address:RM A5,7/F, ASTORIA BUILDING,NO.34 ASHLEY ROAD, TSIM SHA TSUI,HONG KONG
Support time: Monday to Friday: 9:00 a.m. to 5:00 p.m. (Pacific Standard Time)